PS5 preorders began a day early, and so far they’re a mess

Sony ended its presentation Wednesday with the long-awaited price and release date for the PS5 — but stopped short of telling gamers when and where to buy one, until a tweet seemed to make things clearer: preorders would begin tomorrow on September 17th. Or so it seemed for an hour or two. Now, it’s become an utter mess.

Gamers across the globe raced to get their preorders in as retailers jumped the gun. Prospective customers were met with broken links, page time outs, and “out of stock” messages in the US and beyond. In the UK, for example, one Verge staffer managed to snag a PS5 Digital Edition in the three minutes the Amazon link was live and available to purchase.

Perhaps eager to capitalize on the demand, retailers quickly turned the preorder situation into a free-for-all, opening the floodgates a day early and allowing the quickest and savviest buyers to swoop in. Some called or walked into their local GameStop to secure a preorder a day early, or seemingly lucked out with one of Walmart’s listings for the PS5 and PS5 Digital Edition. Walmart even gleefully tweeted that it was pushing the console out ahead of schedule:

Soon, GameStop issued a press release advertising availability of the PS5 online, even though at the time, it didn’t actually have a product page where you could buy one. Now, you can find product pages at Target (PS5, PS5 Digital) and Best Buy (PS5, PS5 Digital) too. GameStop’s product listings (PS5, PS5 Digital) also appear to be up — but hilariously, the site appears to have triggered some DDoS protection and was initially blocked for many people (including us):

And good luck actually getting one, even if you get through to one of these store: not only are these listings flickering in and out of stock and erroring out of adding items to your cart, we’ve also had them ripped out of our cart in the middle of a transaction. Target says it’s already completely out of preorders (see image below), and we’re also hearing that Walmart is already canceling some successful preorders as well. In more ways than one, it reminds us of the SNES Classic launch fiasco.

It seems like you not only need be on the dot, but also have refresh your page a few times to get one in your cart, and be mighty quick about typing in your payment info because you can still lose the preorder as you check out. Also, the Best Buy cart doesn’t seem to allow us to even begin check-out — a couple of Verge editors gave up after an hour, and one of us came back to find out it had been removed from our cart.

Even if you manage to get one, there’s no guarantee it will arrive on launch day. Our attempt at Target initially showed we might “get it from Fri, Nov 13 – Wed, Nov 18,” before telling us we couldn’t get one at all:

If you are ordering at GameStop, you may also have to go in-person to pre-purchase the console. The minimum down payment for the PS5 is $50 at the retailer. But GameStop notes that there are additional ways to pay for the system, including a flexible “rent-to-own” payment system that will allow gamers to pay off products between 30 days to one year.

Amazon also didn’t wait in the US: it opened up its own preorders shortly before midnight ET, and appears to have sold out of both versions before the clock struck twelve.

Sony had warned that it might be challenging to pre-purchase a PS5 due to high demand and low supply, but Sony also promised it would give gamers “plenty of advance notice” about when preorders would begin:

What happened to that? And what, exactly, was the point of that whole invite-only preorder registration form that Sony launched on August 26th?

Sony CEO Jim Ryan claimed that more PS5 units will be available than PS4s were when they initially launched in 2013, and also denied a recent report from Bloomberg that stated Sony had been forced to cut back PS5 production by 4 million units. It’s not yet clear how many PS5s will actually be available, but it’s possible more shipments will appear ahead of launch. Walmart reportedly said it’ll have more stock on September 22nd, while Target’s product page suggests you “check back on release date.”

Update September 17th, 5:02AM ET: Added that Amazon also opened up preorders early, and seems to have quickly sold out, as well as global impressions.


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